Vivid Seats is one of the fastest-growing marketplaces for fans to buy or resell tickets to their favorite sports, concerts and theater events nationwide.
CUSTOMER BENEFITS AND SERVICES
- Buy event tickets
- Sell your event tickets
- Dedicated contact information for customers
- Ultimate flexibility
- 100% buyer guarantee
BUYER FAQ
Who is Vivid Seats?
Vivid Seats is a leading ticket marketplace connecting fans to the live events, artists, and teams they love. From sports to concerts, to festivals and theater, to comedy and podcast tours—plus everything in between, Vivid Seats has one of North America’s largest selections of live ticket events. With a 100% Buyer Guarantee, over 100 million tickets sold and the only rewards program in the game, it’s no wonder Vivid Seats is reshaping how fans experience it live.
What is the VividSeats.com 100% Buyer Guarantee?
VividSeats.com is committed to delivering safety, peace of mind, and satisfaction to our clients. Our customers' trust is our top priority. Please click here to read about our 100% Buyer Guarantee.
Why shouldn’t you buy from a ticket scalper, auction site or classified site?
We strongly discourage customers from buying from ticket scalpers or online from unverified sources. Not only is there no guarantee of ticket authenticity, but there is also no accountability or further recourse should the tickets prove to be invalid. All tickets for sale on VividSeats.com are from professional ticket resellers as well as pre-screened individual sellers to ensure that we provide our customers with authentic tickets.
When is the latest that I can purchase tickets for an event on VividSeats.com?
While VividSeats.com strongly recommends buying tickets to an event as early as possible, they are able to provide tickets to events up to an hour before the event begins. However, bear in mind that as an event approaches, ticket availability will frequently decrease. VividSeats.com operates on the secondary ticket market, and tickets can be sold at prices above face value. VividSeats.com suggests that all customers purchasing tickets within 24 hours of the event also read about their Special Delivery Services.
How do I search for tickets on VividSeats.com?
On the top of every page on VividSeats.com there is a search box. Simply type the name of the performer, show, team or venue in the search box, then click "Search" and a list of events will be displayed. Once you find your desired event click "buy tickets" and all available ticket selections will be displayed. If VividSeats.com does not have tickets for a specific performer/team immediately available, you have the option of providing us with your email address so that we can alert you when tickets become available.
Why can't I add more than one set of tickets to my shopping cart?
The various ticket listings on VividSeats.com come from a multitude of sellers located across the United States and Canada. Because different ticket listings can come from completely different sellers, they cannot ship together and must be ordered separately.
Can I cancel my order for any reason after it has been placed?
The VividSeats.com Sales Terms and Conditions state that all sales are final.
Will I receive a refund if my event is rescheduled, rained out or postponed?
No. VividSeats.com cancellation policy specifically states that all sales are final, and refunds are only given for canceled events that are not rescheduled or postponed. Vivid Seats will contact all pertinent parties that purchased the ticket(s) should an event get rescheduled and new tickets are needed to gain entry.
If an event is canceled and not rescheduled for a different date, will I receive a refund?
Yes. If an event is canceled without being rescheduled a full refund minus the cost of shipping will be issued once tickets are returned to Vivid Seats. In the event that hard stock tickets are sent, Vivid Seats would contact the fan to assist in any questions they have for the returning process.
Can I return my tickets or exchange them for an event on a different date?
No. Through VividSeats.com, there are no refunds or exchanges. All sales are final. However, VividSeats.com encourages customers to list unwanted tickets for sale on our website using the "Sell" option found in the upper right-hand corner of the homepage.
Why Doesn't VividSeats.com display seat numbers?
Because a majority of tickets are sent directly from the sellers and are never in VividSeats' possession they are unable to guarantee exact seat locations. For example, if you purchase two tickets from a set of 8 tickets we cannot guarantee which two of the eight tickets the seller will send. In addition, sellers may decide to not disclose exact seat locations because they are linked to the seller's identity. Requiring the sellers to disclose actual seat numbers would reduce the number of available tickets for our customers to purchase. VividSeats does guarantee the tickets that you purchase will be for side-by-side seats unless otherwise specified in the descriptive ticket notes.
Are the seats I'm buying together/side-by-side?
VividSeats.com guarantees the tickets that you purchase will be seated together unless otherwise specified in the descriptive ticket notes. It's nevertheless important to note that some tickets may not appear to be together when they actually are indeed consecutive. For example, some venues (especially theatres) label seats in odd or even groups rather than using consecutive numbering. One side of the venue may contain only odd or only even numbered seating, for example. This results in seats (e.g. numbered 2, 4, 6, etc.) that appear to be separated but are actually together. If you should have any inquiries or concerns regarding location of your seats do not hesitate to contact our customer service team at (877) 579-5781.
What are piggyback tickets?
This means that the seats are in back or in front of each other. For example, one ticket in Row A Seat 1 and one ticket in Row B Seat 1 is considered a piggyback set of tickets. The term piggyback is used to distinguish between side-by-side seats and will be listed in the ticket notes if applicable to any listing.
Why am I unable to order a small quantity of tickets even though there are more seats available than I need?
When Vivid Seats sellers create their listings for tickets, they establish the quantities which may or may not be selected. A seller may do this to avoid being left with a single ticket which is often difficult to sell. The industry standard is to sell even sets of tickets as even batches (e.g. sell 2, 4, 6 or 8 tickets from a set of eight), and odd sets in odd batches (e.g. sell 1, 3, 5, or 7 tickets from a set of seven). If the desired number of tickets is not available to purchase through VividSeats.com feel free to contact us directly and we will work to obtain the necessary number of tickets.
What if my tickets are lost or stolen?
VividSeats.com is not responsible for lost or stolen tickets. They strongly recommend that customers protect all tickets as they would cash. Their Sales Terms specifically state that "Lost or Stolen Tickets will not be replaced under any circumstances." In some cases they may be able to have the tickets reissued or re-emailed. They will always attempt to contact their sellers to get the lost or stolen tickets reissued but are not held liable if the sellers are unable to do so. Tickets are the sole responsibility of the ticket purchaser.
The name on the e-mailed tickets is different from mine - is this ticket still valid?
The name on the ticket is simply the name of the original purchaser. All e-tickets are completely transferable and the attendee's name does not need to match the name on the ticket. Rest assured that all tickets sold on VividSeats.com are always valid and authentic and covered by our 100% Buyer Guarantee.
What if I order tickets from VividSeats.com and I receive different tickets/ Was there a mistake?
Tickets received are guaranteed to be identical, comparable or better than the tickets specified in the order. The determination of what constitutes a comparable or upgraded ticket is at the sole discretion of Vivid Seats. If the tickets are unsatisfactory, VividSeats.com will investigate the matter and determine whether or not the tickets are comparable or better. If it is determined that the received seats are not comparable or better, then VividSeats.com will either:
a) provide the buyer with a replacement set of tickets that is comparable or better than the tickets agreed to in the order.
b) request that the received tickets be returned to our office and issue a refund to the customer upon arrival of the tickets.
Does VividSeats.com charge a service fee and how is it determined?
Yes, the service charge covers the cost of all company operations required to provide premium inventory to sold-out events. Specifically, it pays for: finding and listing thousands of valid and authentic tickets to thousands of different events nationwide; premium customer service, including in-house call center staffed with representatives over extended business hours; all website maintenance, operations, and technological improvements; and all operations costs to coordinate safe and secure delivery of ordered tickets to our customers from thousands of ticket resellers. VividSeats.com determines this service charge based on a number of factors that affect the cost of operations.
Is it possible to split an order between multiple forms of payments?
No. Every order must be placed with a single debit or credit card, or by using PayPal.
Who does VividSeats.com use for shipping?
VividSeats.com will always ship tickets via UPS unless UPS delivery is not possible - in these cases they will employ Special Delivery Services.
I lost the email to download my tickets. How can I have another email sent?
1. Log into your Vivid Seats account and click “Order History.” From there, your active orders will appear.
2. Find the order for which you need tickets resent and click on "Tickets Ready.”
3. Click on "Get Tickets.”
4. Your tickets will be resent to your email address on file. Be sure to check that your email on file is accurate.
5. Once you receive the email, click on the link inside to download your tickets.
I would like to attend an event that is within 24 hours - how will I receive my tickets?
If there is enough time before your event, your tickets will be shipped. If this is no longer an option due to time constraints or other factors, they will be delivered via Email Delivery/Instant Download, Mobile E-tickets, Electronic Transfer, or a Special Delivery service.
When browsing for tickets, delivery methods are displayed under the row and in the details pane after you click "Buy.”
If you have purchased tickets designated for Special Delivery and your order has been confirmed and received by the seller, you will receive an email containing detailed instructions further explaining how to obtain your tickets.
SELLER FAQ
Who is Vivid Seats?
Vivid Seats is one of the fastest-growing marketplaces for fans to buy or resell tickets to their favorite sports, concerts, and theater events nationwide. Founded in 2001, Vivid Seats was created out of a genuine love for attending live events along with a mission of reinventing the ticket purchasing experience of an inefficient industry. Today, Vivid Seats is a clear leader in providing value—our unique approach delivers full consumer protection at discounted prices.
How can I sell my tickets through VividSeats.com?
Individuals may post their ticket listings on the VividSeats website for free. To sell tickets, simply visit the "Sell Tickets" link located at the bottom of the home page and list tickets by following our simple step-by-step instructions.
Is there a fee for listing tickets on your site?
There is no fee for listing tickets on VividSeats.com, but an industry low 10% commission will be deducted from the listing price after the sale has been complete. No fee will be charged if tickets do not sell. Sales will be paid to the seller via PayPal® seven days following the buyer signing for their package.
How long can my listing be up?
Hard stock tickets can be listed until five shippable days (Mon-Sat) prior to the event. This allows enough time for the tickets to be packaged, shipped, and delivered to the buyer in time for the event. PDF e-tickets that aren’t uploaded into an email delivery listing can be listed until 48 hours prior to the event. PDF e-tickets that are uploaded into the listing can remain listed until six hours prior to the event.
CONTACT VIVID SEATS
(877) 579-5781
STRAZ CENTER VIVID SEATS MARKETPLACE